Truly setting the standard for customer service there at Equinox. As well he is a very good salesman by providing help regardless of the lessons or not. He was extremely nice and professional and made me feel a whole lot more comfortable in the gym after that bad previous experience. Todd was upstairs and he introduced himself and told me to take advantage of my free 2 sign up lessons. Her reply was very underwhelming and rude. I remember I had a question about the treadmills from last time as I guess 2 machines I was attempting to use where broken. This was my second time here and I had no clue the steam room closes 15 min early, but she made me feel as If I were committing murder. I apologized for coming late as notified her I will be real quick, but the lady up front gave me a sarcastic answer as if I was wasting her time and keeping her on longer. I had arrived around 9:45 pm, which I know it was late and you were about to close in 15 mins, I didn't know the steam room closes as I am a new member. To tell you the truth, I did have a really bad experience a couple Saturdays ago the lady working the front desk was very rude to me. His positive attitude, attention to detail, and impactful workout methods definitely changed all previous bad notion of customer service here, into good ones. He not only helped me get back to the gym after my free couple private lessons but as well did his job with the utmost sincerity and distinction. Rodney Todd, one of the personal trainers, has made my experience here one of the most positive I have ever experienced at a gym. I am a new member here at Equinox, South Bay. Thanks to everyone at this gym! Keep on giving a wonderful service. Puja’s Sound Bath is supreme! Her energy, love for serving and extraordinary talent make me feel blessed and connected with love after her class. I feel so regenerated and happy after his class. He is not only focused on the body but on the mind and soul. Shazi made me love Yoga after so many years of trying it. Shazi’s class is magnificent! I love the concept of Yoga but it’s ussually so painful for me and kind of boring. His energy and groove are out of this world. His system is very original, fun, easy but challenging at the same time, calorie burner, energizer and it makes you feel cool. Nupeir’s class is simply superb! The best dance class I have ever taken and I have been taking dance classes since I was 4 years old. She is a gem! I feel so nurtured and loved after her sessions. I arrive full of pain in my joints and leave feeling brand new and full of energy. Bibi Mama, my trainer is absolutely amazing! She is so professional, knowledgeable, dedicated, creative, positive, fun, inspiring, encouraging and I can immediately feel and see the results in my body, after every session. He always answers my questions right away. Andre Fox, my membership advisor is very kind, professional and welcoming. I feel taken care of both physically and mentally, I feel up-lifted after her class. She is so inspiring and her class is challenging but at the same time feels good in the body, during and after. All the teachers and the staff are outstanding but I want to give special thanks to the following: Maria Garcia’s class is actually the reason I joined the gym in the first place. Now I’m working out 6-7 times a week sometimes even twice a day. It’s been 9 years since I don’t find a gym that makes me want to workout and be active in-doors. I like to do sports at the beach and I love playing Beach Tennis. I am honestly very particular to join gyms. The bathrooms always have high quality products available to use. The place is always impecable and beautifully decorated. All the teachers and all the staff are very supportive, respectful, knowledgeable, happy and fun. My experience has been 100% positive every time I go.
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